Systems Support Specialist

You will resolve system issues and manage performance tuning across self-hosted and cloud Viewpoint environments.

Responsibilities

• Provide technical support via phone and internet for system configuration, product functionality, and service issues.
• Troubleshoot and resolve technical problems involving performance, permissions, connectivity, and application errors.
• Administer SQL Databases, covering backups, maintenance plans, and user management for Viewpoint suites.
• Assist customers with Viewpoint software client/server environments, including upgrades and migration.
• Document issues and develop Knowledge Base Articles, feeding customer feedback to Development.

Required Skills

• 5+ years of experience in systems support or related field.
• Proficiency in Active Directory, managing users, and applying Group Policies.
• Strong knowledge of SQL Server Database Administration and relational database concepts.
• Experience with Azure user management and related services.
• Experience managing virtual deployments using VMware, Hyper-V, or KVM.
• Demonstrated understanding of basic networking concepts, including routing and VPN configuration.
• Familiarity with Windows Server administration and Event Viewer.
• Experience with ticketing software (e.g., Salesforce) or similar.
• Bachelor’s degree or equivalent relevant experience in a computer science field.