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Systems/Helpdesk Analyst

Smart IMS

 

Sullivan Street, New York, NY, USA

Posted On: 30+ days ago
Experience: 5+ years
Availability: Remote
Openings: 1
Category: Helpdesk Analyst
Tenure: No Preference/Any
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Description

You will provide technical support and manage core IT infrastructure components.

Responsibilities

  • Administer Active Directory and manage cloud applications.
  • Install, configure, and troubleshoot hardware, software, and security packages.
  • Utilize ServiceNow for ticket management and documentation.
  • Remediate anti-virus threats and manage imaging via deployment servers.
  • Manage asset lifecycles and maintain inventory records.

Required Skills

  • 5+ years of experience in technical support or systems administration.
  • Proficiency in Active Directory administration.
  • Experience with ServiceNow for ticket management.
  • Hands-on hardware and software installation and troubleshooting skills.
  • Experience with imaging and deployment server utilization.
  • Knowledge of asset and inventory management.
  • Ability to manage security software installation and configuration.
  • Advanced English language proficiency.

Preferred Skills

  • Experience with vendor engagement and project participation.
  • Knowledge of cloud application management.

Education

Any Graduate

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