Description

Lead the development of performance metrics, KPIs, and automated visualizations using Tableau and Alteryx to drive business decisions and provide self-service reporting tools.

This role is on-site.

Responsibilities

• Build automated visualizations and reporting tools using Tableau and Alteryx.
• Analyze customer interactions across multiple channels to identify journey friction points and derive insights.
• Report Ops performance metrics through trend analysis, segmentation, and forecasting.
• Construct test designs and business cases for pilot programs to inform customer strategies.
• Deliver analytical insights and conclusions to executives and leadership teams.

Required Skills

• 5+ years of experience in data analytics or related roles.
• Expertise in SQL, including writing complex queries to source and transform data.
• Hands-on experience with Tableau for automated visualization.
• Proficiency in Alteryx for data preparation and workflow automation.
• Working knowledge of Python, SAS, or similar analytical tools.
• Experience with quantitative data analytics within the BFSI sector.
• Ability to work with structured and unstructured data from multiple sources.

Preferred Skills

• Experience with predictive modeling, machine learning, and advanced statistical concepts.
• Ability to mentor team members and assist in onboarding new talent.

Key Skills

Education

Bachelor's or Master's degrees