Description

Provide Level 3 support for Juniper MX, PTX, and ACX router products in Tokyo.

You will own highly demanding customer escalations end-to-end until resolution. Engage with Engineering teams to resolve product challenges and reported escalations. Manage new product and feature readiness for market launches. Collaborate with internal and external stakeholders to prioritize actions and set expectations. Drive knowledge creation, quality improvement initiatives, and mentoring activities.

Responsibilities

• Resolve complex network issues for Juniper MX, PTX, and ACX platforms.
• Partner with engineering teams to address product defects and escalations.
• Ensure readiness of new products and features for market launch.
• Mentor team members and drive quality improvement initiatives.
• Manage stakeholder expectations and prioritize technical actions.

Required Skills

• Deep knowledge of TCP/IP, OSI Layers, IPv4, and IPv6.
• Expertise in IP routing protocols: BGP, OSPF, and ISIS.
• Hands-on experience with MPLS, VPLS, L2/L3 VPN, and Multicast (NG-MPVPN, PIM).
• Proficiency in Layer 2 technologies: Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, and LACP.
• Understanding of High Availability (Clustering), VRRP, QoS, Policing, and Traffic control.
• Ability to perform traffic analysis using Wireshark, Ethereal, or similar tools.
• Scripting skills in Python or Perl.
• Fluency in both Japanese and English.

Preferred Skills

• 5+ years of experience troubleshooting large IP networks, preferably in Service Provider environments.
• Experience using traffic generators (Ixia, Agilent) and protocol analyzers.
• JNCI-P SP, JNCI-E SP, or equivalent certifications.

Key Skills

Education

Any graduate