Description

We are seeking an experienced Talent Transformation Program Manager to manage customer training and enablement programs for strategic enterprise clients.

In this role, you will take ownership of customer training programs from planning through execution, ensuring customers maximize their training investments, achieve measurable learning outcomes, and identify opportunities for program expansion and renewal.

You will work closely with account executives, solutions architects, professional services, instructors, and internal training teams to deliver successful customer enablement programs.

The ideal candidate combines strong program management, customer success, account management, and commercial experience with an understanding of data, analytics, AI, and cloud technologies.

Key Responsibilities

Customer Engagement and Relationship Management

Manage regular customer engagement through weekly check-ins, monthly reviews, and quarterly business reviews.

Build relationships with executive sponsors and key customer stakeholders.

Provide regular updates on program progress, milestones, risks, and recommended solutions.

Maintain strong relationships with enterprise customers and internal account teams.

Program Planning and Delivery

Develop structured customer learning and training plans based on business objectives and technical skill requirements.

Monitor training purchases, utilization, enrollment, scheduling, and completion.

Coordinate instructors, training schedules, learning environments, and other delivery resources.

Ensure customers maximize their training investments within agreed timelines.

Technical Discovery and Reporting

Conduct customer discovery sessions to understand technical environments, business objectives, and skills gaps.

Document customer requirements and prepare actionable handover summaries.

Track learner participation, training utilization, certification progress, and customer satisfaction.

Provide regular performance reports and actionable insights to account teams.

Business Growth and Customer Success

Identify opportunities for additional training services, program expansion, and renewals.

Collaborate with account teams to develop training proposals and support commercial opportunities.

Recommend training solutions that improve technology adoption and customer outcomes.

Support new training agreements by defining delivery requirements and success measures.

Process Improvement

Leverage AI and automation to improve program planning, reporting, and delivery.

Gather customer feedback and collaborate with internal teams to improve training programs.

Identify opportunities to improve operational efficiency and customer experience.

Qualifications and Requirements

Minimum of 8 years of experience in program management, customer success, account management, or corporate training.

At least 1 year of experience in data, analytics, artificial intelligence, or cloud technologies.

Proven experience managing enterprise customer relationships and multiple programs.

Strong commercial awareness and experience identifying business growth opportunities.

Understanding of modern data and AI platforms, including data engineering, SQL, business intelligence, streaming, data governance, machine learning, and generative AI.

Excellent stakeholder management, communication, and presentation skills.

Experience leading executive meetings, project kickoffs, and business reviews.

Strong analytical skills with the ability to track and report measurable outcomes.

Ability to work independently, manage competing priorities, and operate in a fast-paced environment.

Experience developing and implementing programs from the ground up.

Preferred Qualifications

Experience in corporate training, learning and development, or customer enablement.

Experience supporting public-sector customers and procurement processes.

Databricks certification or willingness to obtain certification within the first 90 days.

Key Skills

Program Management

Customer Success Management

Enterprise Account Management

Customer Enablement

Training and Development

Stakeholder Management

AI and Cloud Technologies

Data Analytics

Business Intelligence

Machine Learning

Generative AI

Project Planning and Reporting

Compensation and Employment Details

Hourly Pay: $62.50 – $76.39

Job Type: Contract

Work Arrangement: Fully Remote

Experience Required: 8+ years

Apply Today

If you have a strong background in enterprise program management, customer success, and technology enablement, we encourage you to apply for this opportunity.

Key Skills

Education

8+ years in program management, customer success, account management or training, with a track record of high-touch engagements with enterprise customers