Description

You will lead and mentor a technical support team to ensure high user satisfaction and efficient issue resolution.

This role is on-site.

Responsibilities

• Lead, mentor, and develop a technical support team.
• Manage and prioritize multiple support tasks and issues under pressure.
• Troubleshoot hardware, software, and networking problems for desktops, laptops, and mobile devices.
• Communicate complex technical solutions to non-technical users.
• Collaborate across teams to resolve technical issues efficiently.

Required Skills

• 5+ years of experience in technical support or a similar role.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Experience with ITSM tools such as ServiceNow or Jira.
• Proficiency with Microsoft Office and Outlook support.
• Solid understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
• Hands-on experience with hardware diagnostics and remote troubleshooting.
• Proven ability to manage time and prioritize tasks effectively.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate