Description

Key Skills: Performance Metrics, Operational KPIs, Key Metrics, MS Word, Excel, MS Office

Roles & Responsibilities:

• Oversee day-to-day team operations to meet departmental objectives, service levels, quality standards, and stakeholder expectations.
• Lead, coach, and conduct regular 1:1 discussions to drive team performance, engagement, and development.
• Develop and implement structured training plans for new hires and continuous skill enhancement initiatives for existing team members.
• Monitor operational performance using performance metrics, KPIs, and key metrics including TAT, quality, and productivity.
• Ensure alignment with Sales and Product teams to achieve business expectations and operational goals.
• Manage escalations and perform root cause analysis to identify issues and prevent recurrence.
• Support process optimization initiatives and improve workflow efficiency.
• Drive continuous improvement activities and maintain strong cross-functional stakeholder relationships.
• Execute annual department goals and ensure operational excellence.

Experience Required:

• 9 - 10 years of overall experience with a minimum of 3 years in a Team Lead capacity.
• Strong experience in operational performance management and KPI-driven environments.
• Experience in handling team management, stakeholder coordination, and process improvements.
• Hands-on experience with MS Office tools including Excel and Word.

Education: B.Tech M.Tech (Dual), B.Tech, M. Tech

Key Skills

Education

Any Graduate