Description

Lead a team of Client Success Managers to drive adoption and retention for SaaS and AI products.

Manage the full lifecycle of account management activities and nurture customer relationships. Develop strategic plans to expand value within existing customer accounts. Lead and motivate a team of Client Success Managers to meet client goals. Monitor, collect, and escalate issues for internal and external resolution. Drive continuous improvement to increase customer satisfaction and retention.

Responsibilities

• Manage full lifecycle of account management and customer relationships.
• Develop strategic plans to expand value in existing accounts.
• Lead and motivate Client Success Managers to meet goals.
• Monitor, collect, and escalate issues for resolution.
• Drive continuous improvement for satisfaction and retention.

Required Skills

• 6+ years experience in customer success within B2B hi-tech (SaaS/AI).
• 2-3 years of successful management experience.
• Proven ability to deliver client-focused solutions based on specific needs.
• Experience with SaaS models.
• Knowledge of OOP principles.
• Familiarity with C and XML.
• Understanding of Cloud Computing.

Preferred Skills

• Bachelor's degree or equivalent graduate qualification.

Key Skills

Education

Any Graduate