Description

You will lead an offshore Tier 1 support team responsible for monitoring and responding to failures within a large Microsoft Azure Enterprise Data Lake (EDL).

Responsibilities

• Lead an offshore technical support team focused on data processing and loading via API, streaming, and batch processes.
• Liaison with customer EDL service delivery and domain teams to coordinate support efforts.
• Mentor offshore engineers on issue resolution, timeframes, and escalation procedures.
• Monitor, report, and track incident and problem management to identify trends and proactively avoid future issues.
• Report status and escalations to account leadership while driving continuous improvement initiatives.

Required Skills

• 10+ years of experience in data warehouse star schema design, ETL development, and SQL.
• 8–10 years of experience in Cloud Data Engineering support roles, preferably within Microsoft Azure.
• 3–5 years of experience as a team leader or technical mentor, specifically working with offshore teams.
• 3–5 years of experience with Incident and Problem Management, preferably using ServiceNow.
• Technical knowledge of APIs, Azure Functions, Scala, Python, Azure SQL DB, and Azure App Insights.
• Experience supporting streaming processes using Event Hub, Databricks Cluster, and Cosmos DB.
• Experience supporting batch processes using Databricks, Python, Microsoft Data Factory, and IWS Job Scheduling.
• Proficiency with automated batch job tools such as IBM IWS or Control-M.
• Strong oral and written communication skills for interacting with IT teams and business representatives.

Preferred Skills

• Bachelor's degree in Computer Science, CIS, MIS, or related field.
• Experience with Synapse Analytics, Delta Lake, DevOps, and NoSQL DBMS.
• Knowledge of Data Product Hygiene and security/audit compliance within Azure environments.

Key Skills

Education

Bachelor's degree