Description

Lead a team of social media specialists to meet performance targets and maintain client service standards.

Responsibilities

• Lead and coach specialists to improve productivity, efficiency, and work quality.
• Manage client relationships as the primary point of contact to ensure satisfaction and loyalty.
• Monitor performance metrics and generate analytical reports for stakeholders.
• Conduct quality assessments of social media interactions to ensure compliance with client guidelines.
• Streamline operational workflows and collaborate with Training and QA teams to align goals.

Required Skills

• 5+ years of professional experience.
• 3 years of leadership experience within a BPO or customer service environment.
• Background in social media management or digital marketing.
• Strong understanding of social media platforms, trends, and best practices.
• Proficiency in Microsoft Office Suite and social media management tools.
• Ability to interpret data and make data-driven decisions.
• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• Excellent verbal and written communication skills for client and stakeholder interaction.

Preferred Skills

• Certification in social media marketing or related fields.

Key Skills

Education

Bachelor’s Degree