Description

Lead the architecture and implementation of Genesys Cloud contact center solutions in Alpharetta, GA.

Responsibilities

• Design and build Genesys Cloud architectures, including call, chat, email, outbound, and on-queue flows.
• Develop IVR (VXML) and routing strategies using GVP Composer 1.8.x for voice services.
• Integrate Platform APIs, Embedded Frameworks, custom reports, and surveys within the Genesys Cloud ecosystem.
• Manage queue configurations and complex call tree structures.
• Implement CI/CD pipelines and DevOps methodologies for cloud environments.

Required Skills

• 5+ years of experience in contact center technology or related engineering roles.
• Expertise in Genesys Cloud architecture and flow creation.
• Proficiency in GVP Composer 1.8.x and VXML development.
• Hands-on experience with Genesys Cloud Scripting and JavaScript.
• Strong command of JSON and JavaScript for web application integration.
• Experience building and managing cloud environments.
• Ability to handle Platform API and Embedded Framework integrations.
• Any Graduate degree.

Key Skills

Education

Any Graduate