Description

Lead end-user computing service delivery, managing desktop support, application management, and infrastructure maintenance. You will align technology solutions with business objectives and employee needs.

Responsibilities

• Oversee end-user computing services, including desktop support, application management, and infrastructure maintenance.
• Lead and manage a team of IT professionals through task assignment, performance monitoring, and mentorship.
• Manage end-user computing projects, defining scope, developing timelines, and allocating resources for migrations and upgrades.
• Own P&L responsibilities, manage external vendor relationships, contract negotiations, and compliance.
• Implement and manage service level agreements (SLAs) to measure and improve service quality and efficiency.

Required Skills

• 8+ years of overall IT experience, with at least 5 years specifically in end-user computing service delivery.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Deep understanding of End User Computing processes, including HAM and SAM.
• Experience managing endpoint and centralized solutions.
• Proven track record of managing IT teams and complex projects.
• Experience working within a mixed offshore/onsite model.
• Proficiency with automation and scripting tools such as PowerShell and Python.
• Knowledge of help desk ticketing systems and knowledge management tools.
• Familiarity with IT security best practices.

Preferred Skills

• ITIL certification or equivalent experience.
• Experience with Office 365, Intune, Nexthink, and Windows Autopilot.

Key Skills

Education

Bachelor's Degree