Description

Job Summary

We are seeking a T2 Application Support Engineer to support and maintain applications across Development, Test, UAT, and Pre Production environments. The ideal candidate should possess strong Oracle Database and PL/SQL skills, working knowledge of Unix/Linux and Shell Scripting, and excellent communication skills to coordinate issue resolution with development, testing, and infrastructure teams.

 

Key Responsibilities

• Provide Level 2 (T2) support for applications hosted in non production environments.
• Monitor and maintain the stability and availability of Development, QA, UAT, and Pre Production environments.
• Troubleshoot and resolve issues related to Oracle databases, PL/SQL code, application configurations, and integrations.
• Analyze application logs, database errors, and system alerts to identify root causes and implement resolutions.
• Execute and support deployment activities, configuration changes, and environment refreshes.
• Develop and maintain SQL queries, PL/SQL procedures, and Shell scripts to support operational activities.
• Coordinate with Development, Testing, DBA, and Infrastructure teams to resolve environment and application issues.
• Communicate issue status, risks, impacts, and resolution updates to stakeholders in a timely manner.
• Support defect triage, release validation, and testing activities.
• Maintain operational documentation, troubleshooting guides, and knowledge base articles.
• Participate in planned maintenance, release weekends, and rotational support schedules as required.

 

Required Skills

• 5 8 years of experience in application support or production/non production support.
• Strong knowledge of Oracle Database and PL/SQL.
• Experience troubleshooting SQL queries, procedures, functions, and packages.
• Good understanding of Unix/Linux operating systems and Shell Scripting.
• Experience reviewing application and server logs for issue analysis.
• Knowledge of ticketing and incident management tools such as ServiceNow, Jira, or similar.
• Strong analytical and problem solving skills.
• Excellent verbal and written communication skills.
• Exposure to cloud platforms such as Azure or AWS will be an advantage

 

Soft Skills

• Strong ownership and accountability.
• Effective stakeholder communication and collaboration.
• Ability to prioritize multiple tasks and work under tight deadlines.
• Proactive approach to identifying and resolving issues.
• Flexible to support extended hours during releases and critical project milestones

Key Skills

Education

Any Graduate