Description

Lead operational support and engineering for large, distributed platforms. You will own the release pipeline, incident response, and system observability.

Responsibilities

• Act as subject matter expert for operational and technical support inquiries.
• Lead the Major Incident process, investigating and mitigating production issues to resolution.
• Build and maintain observability via monitoring, alerting, and synthetic tests across infrastructure and microservices.
• Implement non-functional requirements to ensure system availability, scalability, performance, and security.
• Drive continual improvement by gathering metrics and implementing operational readiness stories.

Required Skills

• 9-12 years of professional experience, with at least 7 years as a Senior DevOps or Operations Engineer.
• Hands-on experience operating cloud-based services using AWS or Azure.
• Proficiency in scripting and programming with Bash, PowerShell, or Python.
• Experience managing cross-platform environments including Microsoft Windows and Linux.
• Hands-on experience with distributed logging tools such as Datadog, SumoLogic, or CloudWatch.
• Strong technical knowledge of monitoring tools like Datadog or ELK, including creating dashboards and alert metrics.
• Experience with Identity and Access Management (IAM) and protocols such as SAML 2.0, OAuth 2.0, OpenID, or SCIM.
• Knowledge of authentication, authorization, SSO, and MFA.
• Experience using bug tracking tools like Microsoft ADO and managing release deployment processes.
• Ability to provide 24/7 on-call support and work operational shifts.

Preferred Skills

• Direct experience with AWS services including CloudFront, ECS, and Route53.

Key Skills

Education

Any Graduate