Description

Lead technical operations for OTT and live streaming services, ensuring high availability and smooth incident resolution.

This role is on-site.

Responsibilities

• Oversee day-to-day TechOps team operations, including roster creation and shift planning.
• Define and improve procedures for linear channel monitoring and signal acquisition via IP, Satellite, or Fiber.
• Manage incident performance, providing Level 2 support and guidance for complex issue resolution.
• Lead bi-weekly team meetings and conduct one-on-one development reviews for career progression.
• Collaborate with customer and project teams to ensure smooth support handovers and process adherence.

Required Skills

• 8+ years of experience in technical operations for media and streaming environments.
• Deep understanding of live video streaming workflows and end-to-end broadcast pipelines.
• Hands-on experience with OTT platforms and live online video streaming.
• Knowledge of signal acquisition methods including IP, Satellite, and Fiber-based delivery.
• Experience in monitoring, incident management, and operational support for live systems.
• Strong problem-solving and troubleshooting skills under time-sensitive conditions.
• Ability to manage SLA-driven environments with high operational reliability expectations.
• Experience leading technical operations teams and managing shift/roster planning.

Preferred Skills

• Strong stakeholder communication and coordination skills across technical and business teams.
• Experience in process definition, improvement, and operational governance.

Key Skills

Education

Any Graduate