Description

You will provide Level 1 and Level 2 end-user support for desktops, laptops, and mobile devices, ensuring minimal downtime through proactive troubleshooting and resolution.

This role is on-site.

Responsibilities

• Diagnose and resolve hardware, software, and connectivity issues including Wi-Fi, VPN, printers, and endpoint performance.
• Provision, image, configure, and deploy laptops, desktops, and mobile devices while maintaining accurate asset inventory.
• Manage identity and access tasks in Active Directory and Entra ID, including user accounts, password resets, and MFA support.
• Handle ITSM tickets within defined SLAs, documenting troubleshooting steps and resolutions in ServiceNow.
• Perform root cause analysis for recurring problems and escalate complex issues with clear, detailed notes.

Required Skills

• 2-5 years of desktop support experience.
• Strong proficiency in Windows OS and Microsoft 365 administration.
• Hands-on experience with Active Directory and Entra ID user/access workflows.
• Competence in troubleshooting networking fundamentals and peripheral devices.
• Experience managing ITSM tickets and documentation in ServiceNow.
• Ability to support onboarding and offboarding processes effectively.

Preferred Skills

• Familiarity with Microsoft Intune for endpoint management and device compliance.
• Basic PowerShell skills for automating repetitive support tasks.

Key Skills

Education

Any Graduate