Description

Provide Level 1/Level 2 end-user support for Windows, Microsoft 365, and networking issues.

This role is on-site.

Responsibilities

• Resolve hardware, software, and connectivity issues including Wi-Fi, VPN, and peripherals through walk-ups, tickets, phone, and remote tools.
• Provision, image, configure, and deploy laptops, desktops, and mobile devices while maintaining accurate asset inventory.
• Manage identity and access tasks in Active Directory and Entra ID, including user accounts, password resets, and MFA support.
• Document troubleshooting steps and resolutions in ServiceNow, handling ITSM tickets within defined SLAs and escalating complex issues.
• Perform root cause analysis for recurring problems to improve endpoint stability and user experience.

Required Skills

• 2-5 years of desktop support experience troubleshooting Windows, Microsoft 365, and Entra ID/Active Directory.
• Strong networking fundamentals and ability to diagnose endpoint, peripheral, and connectivity issues.
• Experience with ITSM ticket handling and documentation in ServiceNow.
• Ability to manage onboarding and offboarding workflows with clear communication.
• Bachelor's degree in a related field or equivalent experience.

Preferred Skills

• Experience with Microsoft Intune for endpoint management and device compliance workflows.
• Bash PowerShell basics for automating repetitive support tasks.

Key Skills

Education

Any Graduate