Description

Manage technical support operations and lead a small team to resolve customer issues efficiently.

You will own the release pipeline

Responsibilities

• Lead and mentor a support team to ensure timely resolution of technical inquiries.
• Troubleshoot and resolve issues related to Microsoft Outlook, operating systems, and network connectivity.
• Provide direct customer support via various channels, ensuring high satisfaction and clear communication.
• Utilize Microsoft Excel to track tickets, manage data, and generate routine reports.
• Collaborate with team members to share knowledge and improve support processes.

Required Skills

• 5+ years of experience in technical support or customer service roles.
• Strong proficiency in Microsoft Outlook and general operating systems (Windows/macOS).
• Practical knowledge of networking fundamentals and troubleshooting connectivity issues.
• Advanced skills in Microsoft Excel for data management and reporting.
• Proven ability to lead teams and foster a collaborative, teamwork-oriented environment.
• Excellent verbal and written communication skills for interacting with customers and colleagues.

Preferred Skills

• Experience in a high-volume technical support environment.
• Ability to work independently and manage multiple priorities effectively.

Key Skills

Education

Any Graduate