Description

You will handle frontline technical support and cloud operations tasks.

This role is on-site.

Responsibilities

• Monitor incoming tickets via Jira/ServiceNow, categorize by severity, and identify core technical issues.
• Assist users with standard GCP tasks, including VM restarts, Cloud Storage permissions, and Cloud SQL connectivity checks.
• Handle Google Workspace tasks like password resets, 2-step verification recovery, and Shared Drive access management.
• Execute runbooks and perform health checks, monitoring Google Cloud Operations Suite for alerts.
• Analyze system logs using Cloud Logging and AI tools to pinpoint technical root causes.

Required Skills

• 5+ years of experience in technical support and issue triage.
• Hands-on experience with Google Cloud Platform (GCP), including Compute Engine and IAM.
• Proficiency in Google Workspace administration and support.
• Experience with Cloud Operations and Cloud Logging for monitoring and log analysis.
• Ability to execute runbooks and manage standard cloud infrastructure tasks.
• Strong problem-solving skills for identifying root causes in cloud environments.

Preferred Skills

• Jira ticketing system experience.
• Knowledge of Google Cloud Operations Suite (Stackdriver).
• Familiarity with GenAI tools like Gemini.

Key Skills

Education

Any Graduate