Description

You provide front-line technical support and physical network infrastructure assistance across multiple regional locations.

This role is remote.

Responsibilities

• Troubleshoot hardware and software issues on desktops, laptops, and wireless devices.
• Manage help desk tickets through tracking tools and escalate complex issues to senior staff.
• Install and maintain network cabling infrastructure, including Cat6/Cat6a and patch panel terminations.
• Maintain documentation for incidents, resolutions, and asset management.
• Drive a state vehicle to various regional sites to provide onsite support.

Required Skills

• 5+ years of experience in technical support or related roles.
• Proficiency with Windows OS, SharePoint, MS Office Suite, and MS Teams.
• Hands-on experience with network cabling, cable labeling, and connectivity testing.
• Knowledge of .NET and SQL Databases.
• Strong troubleshooting skills across hardware and software environments.
• Ability to manage technical processes and demonstrate leadership.
• Valid driver's license.
• Graduate degree in any field.

Preferred Skills

• Prior experience with help desk systems and structured cabling standards.

Key Skills

Education

Any Garduate