Description

This role provides direct technical support to end-users.

Responsibilities

• Deploy and configure Windows and MacOS computers for end-users.
• Assist and troubleshoot technical issues reported by end-users.
• Install and configure printers and IoT devices on workstations.
• Document technical support procedures and maintain the CMDB.
• Perform basic computer hardware troubleshooting and research unfamiliar scenarios.

Required Skills

• 5+ years of professional experience in technical support.
• Proficiency in Windows operating systems.
• Proficiency in MacOS operating systems.
• Experience with CMDB documentation and maintenance.
• Ability to perform hardware troubleshooting and remediation.
• Strong technical communication skills for user assistance and escalation.

Key Skills

Education

Any Graduate