Description

You provide direct technical support to end-users, owning the deployment, configuration, and troubleshooting of their workstations and devices.

This role is on-site.

Responsibilities

• Deploy and configure Windows and MacOS computers for end-users.
• Troubleshoot and resolve technical issues reported by users.
• Install and configure printers and IoT devices on workstations.
• Document support procedures and maintain the CMDB.
• Perform basic hardware troubleshooting and research unfamiliar scenarios.

Required Skills

• 5+ years of professional experience in technical support.
• Proficiency in Windows operating systems.
• Proficiency in MacOS operating systems.
• Experience with CMDB documentation and maintenance.
• Ability to perform hardware troubleshooting and remediation.
• Strong technical communication skills for user assistance and escalation.

Key Skills

Education

Any Graduate