Description

Manage the full lifecycle of Windows laptops and PCs, from preparation and configuration to deployment, maintenance, and replacement. Resolve end-user technology requests and issues within Service Level Agreements. Act as a liaison between National and Local IT teams and participate in the Client Technician Group. Create and maintain knowledge articles in the IT Knowledge Management tool. Support the planning and delivery of National IT and local projects.

Responsibilities

• Prepare, configure, deploy, and maintain Windows hardware and software.
• Resolve end-user technical issues while managing assigned tickets.
• Participate in the Client Technician Group and liaise with IT teams.
• Create and edit knowledge articles within the IT Knowledge Management tool.
• Support the implementation of local IT projects through scheduling and delivery.

Required Skills

• Experience preparing, configuring, deploying, and maintaining hardware and software.
• Proficiency in imaging Windows laptops and PCs.
• Ability to manage and maintain department ticketing systems.
• Experience adhering to enterprise security and software licensing compliance requirements.
• Ability to provide maintenance for complex client hardware and software products.
• Skills in analyzing moderate to complex reports.
• Experience managing small to large projects through scheduling and delivery.

Key Skills

Education

ANY GRADUATE