Description

Manage the full lifecycle of Windows laptops and PCs, from preparation and configuration to deployment, maintenance, and replacement.

This role is on-site.

Responsibilities

• Prepare, configure, deploy, and maintain Windows hardware and software.
• Resolve end-user technical issues while managing assigned tickets within Service Level Agreements.
• Participate in the Client Technician Group and liaise with National and Local IT teams.
• Create and edit knowledge articles within the IT Knowledge Management tool.
• Support the implementation of local IT projects through scheduling and delivery.

Required Skills

• Experience preparing, configuring, deploying, and maintaining hardware and software.
• Proficiency in imaging Windows laptops and PCs.
• Ability to manage and maintain department ticketing systems.
• Experience adhering to enterprise security and software licensing compliance requirements.
• Ability to provide maintenance for complex client hardware and software products.
• Skills in analyzing moderate to complex reports.
• Experience managing small to large projects through scheduling and delivery.

Key Skills

Education

ANY GRADUATE