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RIT Solutions, Inc Logo
Tech Support

RIT Solutions, Inc

 

Atlanta, GA 30312, USA

Posted On: 4 days ago
Experience: Not specified years
Availability: Hybrid
Openings: 1
Category: Tech lead
Tenure: No Preference/Any
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Description

Manage the full lifecycle of Windows laptops and PCs, from preparation and configuration to deployment, maintenance, and replacement.

This role is on-site.

Responsibilities

  • Prepare, configure, deploy, and maintain Windows hardware and software.
  • Resolve end-user technical issues while managing assigned tickets within Service Level Agreements.
  • Participate in the Client Technician Group and liaise with National and Local IT teams.
  • Create and edit knowledge articles within the IT Knowledge Management tool.
  • Support the implementation of local IT projects through scheduling and delivery.

Required Skills

  • Experience preparing, configuring, deploying, and maintaining hardware and software.
  • Proficiency in imaging Windows laptops and PCs.
  • Ability to manage and maintain department ticketing systems.
  • Experience adhering to enterprise security and software licensing compliance requirements.
  • Ability to provide maintenance for complex client hardware and software products.
  • Skills in analyzing moderate to complex reports.
  • Experience managing small to large projects through scheduling and delivery.

Education

ANY GRADUATE

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