Description

You will manage hardware lifecycles and provide technical break/fix support for workstations and laptops.

Responsibilities

• Perform imaging, re-imaging, and setup of laptops and desktop workstations.
• Execute hardware break/fix repairs and coordinate warranty repairs with vendors.
• Manage asset lifecycle including barcoding, assignment, and monthly inventory audits.
• Track projects and maintain accurate records within ServiceNow.
• Handle hardware shipping and receiving in coordination with logistics departments.

Required Skills

• 4+ years of technical support experience.
• Proficiency in hardware troubleshooting and break/fix repair.
• Experience using ServiceNow for ticket and asset management.
• Strong documentation skills for tracking device movement and updates.
• Ability to manage physical inventory and asset barcoding.
• Effective written and verbal communication for customer interactions.
• Experience coordinating hardware warranty repairs.
• Ability to collaborate with cross-functional teams.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate