Description

You will provide technical troubleshooting for implantable electromechanical devices within an inbound call center environment.

Responsibilities

• Troubleshoot device issues for patients, field representatives, physicians, and MRI centers.
• Resolve technical problems related to electromechanical implantable devices and their mobile app controls.
• Manage inbound calls, handling a mix of patient support and professional inquiries from medical staff.
• Follow a structured six-week training program to master product specifications.

Required Skills

• Bachelor’s degree in Biomedical Engineering.
• 2 years of professional experience in technical support or customer service.
• Ability to troubleshoot electromechanical device components and mobile application interfaces.
• Strong verbal communication skills for patient and physician interaction.
• Proficiency in computer navigation and fast typing speeds.
• Ability to multi-task in a high-volume call environment.

Preferred Skills

• Customer service experience in a medical or healthcare setting.

Key Skills

Education

Biomedical engineering degree