Description

You will provide onsite technical support and incident resolution within an SAP environment.

Responsibilities

• Resolve known errors using SAP Notes, Knowledge Base articles, and technical documentation.
• Perform root cause analysis to identify and implement solutions for customer incidents.
• Document technical findings by creating WIKI entries and Knowledge Base articles.
• Participate in 24x7 support activities, including weekend shifts and real-time chat support.
• Report software errors to development organizations and participate in organizational projects.

Required Skills

• 5+ years of experience in technical support or related roles.
• Direct experience with SAP support and incident management.
• Strong diagnostic and technical analysis skills for troubleshooting customer issues.
• Solid understanding of Internet technologies.
• Familiarity with general business terms and processes.
• Excellent written and oral English communication skills.
• Ability to assess, plan, and troubleshoot while collecting critical issue data.
• University degree or college diploma in Computer Science, Business, Technology, or equivalent professional experience.

Key Skills

Education

Any Graduate