Description

Provide first-level technical support for SAP users and manage the full incident lifecycle.

Responsibilities

• Triage, log, and prioritize incoming SAP support tickets using ServiceNow based on urgency and business impact.
• Resolve common SAP issues including login errors, data entry problems, and basic functional troubleshooting.
• Document incident details, resolution steps, and update knowledge base articles or FAQs.
• Escalate complex issues to L2 and L3 teams while performing root cause analysis on recurring problems.
• Manage user accounts, password resets, and routine system configuration tasks.

Required Skills

• 5+ years of experience in technical support roles.
• Hands-on experience with SAP triage and troubleshooting.
• Proficiency using ServiceNow for ticket management and SLA tracking.
• Ability to perform incident triage and problem management.
• Experience with user account management and basic system configuration.
• Strong communication skills for end-user assistance and technical escalation.
• Any Graduate degree.

Key Skills

Education

Any Graduate