Description

You will provide technical assistance and manage database performance to ensure service quality and customer satisfaction.

Responsibilities

• Monitor database performance, identify bottlenecks, and implement optimization solutions.
• Troubleshoot and resolve database and application issues, including data performance problems.
• Manage customer support via email ticketing, remote sessions, and phone calls.
• Assist with data migration, transformation, and integration activities.
• Document technical processes, standard operating procedures, and updates for the internal knowledge base.

Required Skills

• 2+ years of experience in a technical support environment.
• Strong knowledge of database management systems including MySQL, Oracle, MSSQL, and MongoDB.
• Proficiency in data analysis techniques and database performance tuning.
• Experience with API testing using Postman and JMeter.
• Understanding of GET and POST API methods.
• Working knowledge of CRM software such as Zoho or Freshdesk.
• Strong troubleshooting and problem-solving skills.
• Any Graduate degree in Computer Science, IT, or a related field.

Preferred Skills

• Database structural knowledge and analysis.
• Experience in data manipulation and API workflows.

Key Skills

Education

Any Graduate