Tech Support (Network)

You provide technical support to clients in a network security environment on-site.

Responsibilities

• Troubleshoot and resolve networking issues using problem-solving and analytical abilities.
• Maintain communication with clients and team members to ensure customer satisfaction.
• Work independently and collaboratively as part of a technical support team.
• Utilize ticketing systems to track and manage client support requests effectively.

Required Skills

• Networking
• TCP/IP
• DNS
• VPN
• Windows
• Linux
• Technical Support
• Minimum 1 year of experience in a technical support role, preferably in a network security environment.

Preferred Skills

• CompTIA Network+ certification
• CCNA certification