Description

You will provide technical assistance to customers and employees via phone, email, chat, or remote access.

This role is on-site.

Responsibilities

• Troubleshoot technical issues and escalate complex problems to appropriate teams.
• Guide users through step-by-step solutions and document all resolutions.
• Monitor system performance and report outages or critical issues.
• Maintain logs of technical support interactions and manage incident and change management processes.
• Collaborate with internal teams to improve processes and resolve recurring technical issues.

Required Skills

• 2+ years of experience in a technical support or customer service role.
• Technical knowledge of APIs.
• Experience using API testing tools such as Postman.
• Proficiency with CRM and ticketing systems.
• Understanding of incident management and change management principles.
• Strong verbal and written communication skills.
• Analytical problem-solving abilities.

Preferred Skills

• Willingness to travel to various locations to meet customers as required.
• Any Graduate degree.

Key Skills

Education

Any Graduate