Description

You will provide desktop support and hardware lifecycle management for onsite users.

Responsibilities

• Deploy, evaluate, refurbish, and redeploy computer hardware.
• Troubleshoot desktop user problems, hardware break-fix issues, and network connectivity.
• Resolve application-related questions for third-party products.
• Coordinate with subject matter experts to resolve proprietary application concerns.
• Support Project Managers with end-to-end destination moves and hardware/software upgrades, including technology evaluations, application configuration, UAT, and Day One support.

Required Skills

• 5+ years of experience in technical support roles.
• Proven ability to resolve PC hardware and software issues.
• Strong understanding of networking issues and connectivity troubleshooting.
• Experience managing hardware lifecycles and deployments.
• Ability to perform application configuration and distribution.
• Experience with User Acceptance Testing (UAT) and technical training.
• Degree or equivalent experience in a relevant field.

Key Skills

Education

Any Gradute