Description

You will document and support IT environment processes and user workflows.

Responsibilities

• Document software deployment procedures using SCCM.
• Create guides for managing users within Active Directory and Okta SSO.
• Maintain documentation for Microsoft ecosystem tools including O365, Teams, SharePoint, and Outlook.
• Support service desk workflows and file share management processes.

Required Skills

• 3+ years of experience as a Tech Writer.
• Proficiency with Microsoft Windows environments.
• Experience with O365, Teams, SharePoint, and Outlook.
• Understanding of SCCM software deployment.
• Knowledge of Active Directory and Okta SSO.
• Familiarity with managing file shares.
• Understanding of service desk operations and directory management.

Key Skills

Education

Not specified