Description

Document and support IT environment processes and user workflows.

Document software deployment procedures using SCCM. Create guides for managing users within Active Directory and Okta SSO. Maintain documentation for Microsoft ecosystem tools including O365, Teams, SharePoint, and Outlook. Support service desk workflows and file share management processes.

Responsibilities

• Document software deployment procedures using SCCM.
• Create user management guides for Active Directory and Okta SSO.
• Maintain documentation for Microsoft tools (O365, Teams, SharePoint, Outlook).
• Support service desk workflows and file share management.

Required Skills

• 3+ years of experience as a Tech Writer.
• Proficiency with Microsoft Windows environments.
• Experience with O365, Teams, SharePoint, and Outlook.
• Understanding of SCCM software deployment.
• Knowledge of Active Directory and Okta SSO.
• Familiarity with managing file shares.
• Understanding of service desk operations and directory management.

Key Skills

Education

Not specified