Description

We are seeking a seasoned Technical Account Manager to join our Enterprise Success team. In this role, you will guide customers through the full lifecycle of their UiPath business automation platform, ensuring successful deployment, enterprise-wide enablement, and the adoption of best practices to maximize business outcomes.​

Key Responsibilities

• Take ownership of customers' technical success with the UiPath platform.
• Collaborate with account teams to strategize and execute adoption plans that deliver exceptional business value.
• Provide embedded technical advisory to influence and guide the technical maturity of customers' automation programs.
• Offer infrastructure, installation, and upgrade planning, along with troubleshooting support.
• Enable customers' technical stakeholders on best practices relevant to their unique automation pipelines and program objectives.
• Conduct design and code reviews to ensure best practices are followed.
• Perform technical health checks to identify risks and opportunities for continuous improvement.
• Collaborate with UiPath Product Support and other experts to manage and resolve escalated support incidents.
• Provide technical advisory through webinars, demos, and speaking engagements.
• Develop and refine team processes, assets, and methodologies to maintain best-in-class delivery.​

Must-Have Qualifications

• Minimum of 7 years of professional experience in technical customer-facing roles.
• Solid background in programming, preferably .NET (C#, C++, VB), Java, Python, or PowerShell.
• Experience with SaaS and cloud technologies.
• Previous experience with UiPath or other intelligent automation products is highly desired.
• Strong analytical and problem-solving skills.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Excellent verbal and written communication skills in English.
• Bachelor's degree in Computer Science or a related field.
• Willingness to travel up to 25% if required

Key Skills

Education

Bachelor's degree