Description

You will manage technical client relationships and drive value optimization through direct engagement and technical oversight.

Responsibilities

• Maintain strong relationships with key accounts to ensure long-term engagement and satisfaction.
• Act as a technical liaison between clients and internal engineering teams on current and upcoming projects.
• Monitor client metrics to proactively identify, address, and resolve technical issues.
• Coordinate successful integrations by managing relationships with technical partners.
• Identify opportunities for account growth and revenue expansion within existing client bases.

Required Skills

• 8+ years of experience in a customer-facing technical role.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Strong technical acumen with the ability to explain complex systems and solutions.
• Proven ability to manage multiple clients and projects simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving skills and high attention to detail.
• Ability to work independently and manage time effectively.

Preferred Skills

• Experience leading customer discussions to drive proactive process and mechanism improvements.
• Working knowledge of project management methodologies.
• Technical aptitude for both emerging technologies and legacy support models.
• Familiarity with cloud platforms (AWS, Azure, GCP), APIs, networking, or enterprise software.

Key Skills

Education

Not specified