Description

Bridge the gap between customer technical challenges and solution operationalization.

This role is remote.

Responsibilities

• Analyze customer technical challenges during operationalization to develop deep solution expertise.
• Create detailed guidance, including best practices documents and videos, in collaboration with SMEs and CSMs.
• Deliver technical guidance through self-service channels, webinars, and 1:1 customer engagements.
• Provide structured feedback on product improvements and operationalization best practices to PMs and CX leaders.
• Build and track KPIs related to technical success and process efficacy.

Required Skills

• 2+ years of experience in a technical or customer-facing role.
• Experience with Account Management or Customer Success Management.
• Ability to translate complex technical challenges into actionable guidance.
• Experience delivering technical training or presentations to global audiences.
• Proficiency in analyzing adoption data to drive decision-making.
• Strong documentation skills for creating best practice guides and videos.
• Any Graduate degree.

Key Skills

Education

ANY GRADUATE