Description

You will perform complex data analysis, reporting, and automation tasks.

Responsibilities

• Design and implement recurring reports and dashboards from specified data sources.
• Develop data solutions to integrate raw data into functional formats for analytics and reporting.
• Automate manual tasks, including data entry into spreadsheets.
• Analyze large datasets to identify trends and generate actionable insights.

Required Skills

• SQL proficiency, preferably interfacing with Microsoft SQL Server.
• Experience with a dashboarding software (Power BI or Tableau).
• Knowledge of ITIL or related ITSM best practices.
• Strong working knowledge of ServiceNow modules (Incident, Problem, Change, Knowledge, ITOM, ITAM).
• Ability to clean and process data, including knowledge of NLP and Regex.
• Experience with Python, R, or Java for automation and data cleaning.

Key Skills

Education

Any Gradute