Description

Key Responsibilities

Wires Application Support

• Provide production support for wire processing applications and related payment systems.
• Monitor application health, transaction processing, interfaces, and operational workflows.
• Investigate production incidents, perform root cause analysis, and coordinate resolution activities.
• Support release deployments, system upgrades, maintenance activities, and post-implementation validation.
• Develop and maintain operational procedures, support documentation, and knowledge articles.

ISO 20022 Initiatives

• Support ISO 20022 implementation and transformation initiatives across wire processing platforms.
• Analyze business and technical requirements related to message format changes, data mapping, and integration impacts.
• Collaborate with internal teams and vendors to support design, testing, migration, and implementation activities.
• Assist in validating ISO message transformations, compliance requirements, and end-to-end processing workflows.
• Support readiness assessments, production cutovers, and stabilization activities.

Merger & Conversion Initiatives

• Support banking merger, acquisition, and conversion programs impacting wire platforms and payment services.
• Participate in customer, account, entitlement, template, and transaction migration activities.
• Perform data mapping, reconciliation, validation, and conversion readiness assessments.
• Assist with mock conversions, dress rehearsals, production cutovers, and post-conversion support.
• Identify and mitigate risks associated with conversion and migration activities.

Requirements & Solution Analysis

• Gather, document, and validate business, functional, and technical requirements.
• Create process flows, use cases, user stories, and acceptance criteria.
• Perform impact assessments, gap analysis, and solution evaluations.
• Facilitate requirements workshops and stakeholder discussions.
• Ensure traceability between requirements, development, testing, and implementation.

Agile/Scrum Delivery

• Participate in Agile ceremonies including Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Support backlog grooming, prioritization, and sprint readiness activities.
• Create and manage user stories, defects, and tasks in Jira.
• Collaborate with Product Owners, developers, testers, and business stakeholders to ensure successful sprint execution.
• Track project risks, dependencies, impediments, and action items.

Testing & Quality Assurance

• Develop and execute test plans, test scenarios, and validation procedures.
• Support SIT, UAT, regression, performance, and conversion testing efforts.
• Coordinate testing activities across business, operations, technology, and vendor teams.
• Validate interfaces, APIs, file transfers, transaction processing, and data conversions.
• Manage defect triage, resolution tracking, and test reporting.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, Finance, or related field.
• 5+ years of experience as a Technical Analyst, Systems Analyst, Business Analyst, or related role.
• Experience supporting wire processing, payments, treasury, or financial services applications.
• Strong analytical, problem-solving, and documentation skills.
• Experience working in Agile/Scrum environments.
• Knowledge of software development lifecycle (SDLC) and application support processes.
• Ability to work effectively with both technical and non-technical stakeholders.

Preferred Qualifications

• Experience with wire processing platforms such as Finastra PAYPlus, WITS, SWIFT, Fedwire, ACH, RTP, or similar payment solutions.
• Direct experience supporting ISO 20022 initiatives.
• Experience with merger, acquisition, conversion, or large-scale migration projects.
• Knowledge of payment compliance, sanctions screening, AML, and fraud prevention solutions.
• Experience with Jira, Confluence, Azure DevOps, or similar Agile tools.
• Familiarity with APIs, SQL, SFTP, middleware, messaging platforms, and cloud technologies.
• Understanding of banking operations, payment processing, settlement, reconciliation, and exception management.

Key Competencies

• Payments & Wire Processing Expertise
• ISO 20022 Knowledge
• Production Incident Management
• Requirements Analysis
• Agile/Scrum Delivery
• Testing & Quality Assurance
• Data Analysis & Reconciliation
• Problem Solving & Root Cause Analysis
• Stakeholder & Vendor Management
• Communication & Documentation
• Risk Identification & Mitigation
• Operational Readiness & Support

Key Skills

Education

Bachelor's degree