Description

Investigate and resolve complex software, network, and hardware issues for BisTrack customers. Manage multiple simultaneous cases while communicating updates professionally.

Responsibilities

• Troubleshoot multi-tier client-server application issues involving Microsoft SQL, web servers, payment terminals, and mobile devices.
• Perform root cause analysis for errors occurring within customer business environments.
• Liaise between support, development, QA, and professional services teams to drive resolutions.
• Document issues thoroughly to resolve or escalate them effectively.

Required Skills

• 3+ years of experience in a software support environment handling high call volumes.
• Proficiency with Microsoft SQL and Microsoft Windows environments.
• Hands-on experience supporting Android and iOS devices.
• Experience with web application support and modern server infrastructure.
• Knowledge of EDI and credit card payment terminals.
• Strong analytical and troubleshooting skills for complex technical environments.
• Excellent verbal and written English communication skills.

Preferred Skills

• Experience with ERP applications or database administration, installation, and configuration.
• Knowledge of TCP/IP networks.
• Understanding of financial, manufacturing, retail, or distribution business processes.

Key Skills

Education

Any Graduate