Description

You will diagnose and resolve technical and system problems for customers.

Responsibilities

• Confer with customers via phone, email, or chat to troubleshoot system issues and document solutions.
• Act as the liaison between end users and internal resources to resolve application problems.
• Follow established procedures to troubleshoot client-server software application issues, including those involving Microsoft SQL.
• Respond to complex technical issues when standard procedures fail, applying product knowledge.
• Mentor and assist other team members and contribute to the department’s knowledge base.

Required Skills

• Strong customer experience and troubleshooting skills.
• Knowledge of system applications and accounting business processes (Accounts Payable, Accounts Receivable, General Ledger, etc.).
• Detail-oriented with strong research and problem-solving abilities.
• Experience working in a high-volume support environment.
• Familiarity with ERP systems.
• Proficiency in SQL.
• Excellent written and verbal communication skills.

Preferred Skills

• 3+ years of applicable experience in technical support or a related field.
• Understanding of programming logic and workflow development.

Key Skills

Education

Any Graduate