Description

You will diagnose and resolve technical and system problems for customers, acting as the primary liaison between end users and internal resources.

This role is hybrid.

Responsibilities

• Confer with customers via phone, email, or chat to troubleshoot system issues and document solutions.
• Follow established procedures to troubleshoot client-server software application issues, including those involving Microsoft SQL.
• Respond to complex technical issues when standard procedures fail, applying product knowledge.
• Mentor and assist other team members and contribute to the department’s knowledge base.

Required Skills

• Proficiency in SQL and familiarity with ERP systems.
• Knowledge of system applications and accounting business processes (Accounts Payable, Accounts Receivable, General Ledger).
• Strong customer experience and troubleshooting skills.
• Detail-oriented with strong research and problem-solving abilities.
• Experience working in a high-volume support environment.
• Excellent written and verbal communication skills.
• 5+ years of applicable experience in technical support or a related field.

Preferred Skills

• Understanding of programming logic and workflow development.

Key Skills

Education

Any Graduate