Description

Troubleshoot and resolve complex technical issues for customers across phone, email, and chat.

This role is hybrid.

Responsibilities

• Troubleshoot client-server software issues involving Microsoft SQL, web servers, payment terminals, network printers, and Android/iOS devices.
• Apply advanced technical knowledge to resolve complex situations where standard troubleshooting fails.
• Assist with system setup, configuration, and using programming tools for product customization.
• Collaborate with internal teams, including customer experience and sales, to resolve customer concerns.
• Mentor other team members to maintain consistent service quality.

Required Skills

• 5+ years of applicable experience in technical support or a related field.
• Excellent written and verbal communication in English and Spanish.
• Solid understanding of system application fundamentals and business processes in Accounting and/or Supply Chain Management.
• Proficiency with Microsoft SQL.
• Experience troubleshooting issues related to Web Servers, Android, and iOS.
• Ability to work independently and collaboratively in a high-volume environment.
• Strong analytical and research abilities.

Key Skills

Education

Any Graduate