Description

You will design and implement contact center as a service (CCaaS) solutions using AWS Connect to drive large-scale transformations.

This role is remote.

Responsibilities

• Lead the entire project lifecycle, including design, architecture, and implementation of contact center solutions.
• Translate business requirements into technical solutions and maintain detailed architectural blueprints.
• Integrate AWS Connect with other AWS services and third-party applications.
• Ensure the scalability, reliability, and security of the contact center infrastructure.
• Provide technical leadership and mentorship to the project team while coordinating with external vendors.

Required Skills

• 8+ years of experience in the Contact Centre domain with a focus on technology transformation.
• Hands-on experience with AWS Connect and its ecosystem.
• Deep understanding of IVR systems, ACD, CTI, and CRM integration.
• Experience documenting existing solutions and developing technical documentation.
• Strong knowledge of AWS services.
• Proficiency in Agile and Scrum methodologies.
• Any Graduate degree.

Preferred Skills

• AWS Certified Solutions Architect or AWS Certified DevOps Engineer.
• Advanced degree in Computer Science or Information Technology.

Key Skills

Education

Any Graduate