Description

Key Responsibilities:

⦿ Salesforce Architecture:

• Design scalable Salesforce enterprise solutions aligned with business objectives.

• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.

• Lead architecture reviews and technical governance.

• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.

• Establish Salesforce development standards and best practices.

• Perform architecture reviews, code reviews, and security assessments.

• Drive enterprise application modernization initiatives.

⦿ Salesforce Development:

• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.

• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.

• Build reusable Lightning Components and enterprise frameworks.

• Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.

• Optimize application performance while adhering to Salesforce governor limits.

• Design secure Salesforce data models and sharing architectures.

⦿ Genesys Cloud CX Integration:

• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.

• Design CTI integrations using Salesforce Open CTI.

• Implement: o Screen Pop o Click-to-Dial o Automatic Call Distribution (ACD) o Skill-Based Routing o Intelligent Call Routing o Agent Presence Synchronization o Call Logging o Interaction History o Call Recording Integration

• Configure Omni-Channel routing between Salesforce and Genesys.

• Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.

• Integrate IVR workflows with Salesforce Service Cloud

Key Skills

Education

Bachelor's degree