Description

• Experience as a Senior Technical Lead / Architect / Consultant • Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations. • Experienced in leading at least 3 or more Transformation Implementation projects in ITSM /ITOM /ITAM / Integrations area and complete Implementation lifecycle for ServiceNow. • Experience in ServiceNow custom application design and development • Expertise ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances. • Experience in IT Asset Management Lifecycle and ServiceNow HAM Pro features and functions. • Experienced in leading at least five end to end Implementation projects in ITSM/ITOM/ ITAM [HAM, SAM] and CMDB. • Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations, and Implementations • Mentor and share technical knowledge/guidance to team. • Design technical solutions and best practices guidance based on customer requirements and convert to functional requirements. • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated. • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards. • Maintains and reviews license Data in ServiceNow and proactively reports on the compliance slippage. • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist in ITSM / HAM / SAM / Discovery and ITIL V3 foundation. • Hands-on experience in architecting and delivering GxP-compliant ServiceNow solutions, including Computer System Validation (CSV), URS, SRS, IQ/OQ, RTM, 21 CFR Part 11 compliance, audit trails, and validation documentation. • Strong experience with ServiceNow Service Exchange architecture and integrations, including remote catalog items, incident synchronization, foundation data management, cross-instance integrations, and validated/non-validated ServiceNow environments

Key Skills

Education

Bachelor's degree