Description

Job Description :

•              Technical Business Analyst/Lead – IVR & Google CX Agent Studio (Google CX AS)

•              Experience 10+ Years Job Summary Looking for a Technical BA with 10+ years of experience in IVR and Conversational AI solution development.

•              The ideal candidate should have strong hands-on expertise in Google CX Agent Studio (Google CX AS), including designing and implementing Agentic AI workflows, along with Python programming skills.

•              Experience in telecom customer service and contact center automation is highly preferred.

•              10+ years of experience in IVR and Conversational AI implementation.

•              Strong hands-on experience with Google CX Agent Studio (Google CX AS).

•              Experience designing and implementing Agentic AI workflows. Experience with REST APIs, microservices, and enterprise system integrations.

•              Experience integrating with CRM, Billing Contact Center platforms.

•              Strong problem-solving, communication, and leadership skills. Lead the design and implementation of IVR and Conversational AI solutions using Google CX Agent Studio (CX AS).

•              Design, develop, and deploy Agentic AI workflows.

•              Design backend services, orchestration, and API integrations. Integrate Conversational AI solutions with CRM, BSS, OSS, Order Management, and Contact Center platforms.

•              Conduct code reviews, mentor developers, and provide technical leadership.

•              Drive end-to-end solution delivery, including development, testing, deployment, and production support

Key Skills

Education

Bachelor's degree