Description

You will design and implement IVR and Conversational AI solutions using Google CX Agent Studio, leading end-to-end delivery from development to production support.

This role is on-site.

Responsibilities

• Lead the design and implementation of IVR and Conversational AI solutions using Google CX Agent Studio.
• Design, develop, and deploy Agentic AI workflows and backend orchestration services.
• Integrate solutions with CRM, BSS, OSS, Order Management, and Contact Center platforms via REST APIs.
• Mentor developers, conduct code reviews, and provide technical leadership for the team.
• Drive end-to-end solution delivery, including testing, deployment, and production support.

Required Skills

• 10+ years of experience in IVR and Conversational AI solution development.
• Strong hands-on expertise with Google CX Agent Studio (Google CX AS).
• Proficiency in Python programming for backend services and AI workflows.
• Experience designing and implementing Agentic AI workflows.
• Solid understanding of REST APIs, microservices, and enterprise system integrations.
• Experience integrating with CRM, Billing, and Contact Center platforms.
• Bachelor's degree in a relevant field.

Preferred Skills

• Experience in telecom customer service and contact center automation.
• Proven leadership skills with a track record of mentoring technical teams.

Key Skills

Education

Bachelor's degree