Description

You will provide technical support for Salesforce communities enabling Prioritized Service Events (PSE) for the dealer network.

Responsibilities

• Serve as the primary support contact for Salesforce communities delivering PSE services to dealers.
• Analyze and troubleshoot issues related to Salesforce functionality, data flows, and system integrations.
• Collaborate with CAT Digital and external teams to resolve platform, data, and integration challenges.
• Provide timely updates to MSORs on open support tickets to facilitate dealer communication.
• Work directly with CAT dealers to resolve issues within the ASC and AMC communities.

Required Skills

• 2-4 years of experience supporting the Salesforce platform.
• Bachelor's or Master's degree.
• Salesforce Administrator Certification.
• Experience supporting Salesforce Communities or Experience Cloud.
• Familiarity with data integration tools and troubleshooting APIs or middleware.
• Knowledge of the Heroku platform and its integration with Salesforce.
• Demonstrated analytical, critical thinking, and problem-solving abilities.
• Proven ability to coordinate across multiple teams and stakeholders.

Key Skills

Education

Bachelor's or Master's degrees