Description

You will provide front-line technical support to customers and sales teams regarding integration and advertising measurement products.

Responsibilities

• Utilize advanced technical troubleshooting to resolve integration issues and verify unexpected product behavior.
• Escalate new issues to Engineering Support, collaborating to prioritize and manage them for customers.
• Build content for training and troubleshooting resources to empower peers.
• Drive customer support and process readiness for new products by collaborating with GTM teams.
• Monitor product quality, escalation trends, and top issues to drive improvement initiatives.

Required Skills

• 4+ years in Digital Advertising, Online Media, or related field.
• 2+ years in Technical Support, Quality Assurance, Product Operations, or Product Management.
• Proficiency with SQL, JavaScript, APIs, HTML, AJAX, Google Analytics, Jira, and Salesforce.
• Experience delivering technical support for integration and advertising measurement products.
• Ability to troubleshoot and develop solutions for product integration issues.
• BA/BS degree or equivalent practical experience.

Key Skills

Education

Any Graduate